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At SOPHYTO.co.uk our aim is to provide you with the best customer care possible. For a more efficient online service, we have provided answers to the most frequently asked questions below. However, if we have not covered the subject you require assistance with, please contact us at customercare@tozai.co and we will reply promptly to your query.
Payment options
we accept the following credit cards:
My Account
Become a Sophyto member where shopping will be faster and easier. Also take advantage of exclusive discounts and offers, new product launches, special sampling programs and much more. If you have any questions about setting up your personal account then contact us at customercare@tozai.co, or call Customer Care 0800 011 4070. Sign up for My Account now!
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. You will receive an email from Customer Care alerting you that your order was not processed and therefore cancelled. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Cancelling an order
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods, if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. If you have any questions regarding our policy on this subject, please email us at customercare@tozai.co and we will reply promptly to your query. Read more on how to return goods.
Item availability
If an item you have selected whilst shopping online is temporarily out of stock, you will not be able to order it, or, put it on back order. If you wish us to notify you of when it becomes available again, please email your request to customercare@tozai.co and we will notify you as soon as it comes back in stock.
30 days unconditional money back guarantee
SOPHYTO® hopes you will be delighted with your order. However, if for any reason you are not completely satisfied you may return an item to SOPHYTO® for any reason within 30 days of your receipt of item.
If I misplaced my pack slip/return label, what should I do?
No problem! Print out and use our handy Sophyto Return Form, available here online, and follow the directions as above.
Return Form (PDF format)
Return Form (Word document)
Return address
Tozai (UK)
3 The Courtyard
Staple Farm
Durlock Road,
Staple, Nr Canterbury
CT3 1JD
Inspection
It is advised that you check your order upon receipt and ensure that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. If you have any questions about an order you have received please email customercare@tozai.co quoting your order number and we will reply promptly to your query.
Damaged items
If damage occurred to the item (s) in your order, please contact us immediately at customercare@tozai.co. Please provide the order number along with your email address and phone number. It is important to retain the shipping box, packing material and the damaged item (s) for inspection by the carrier. If you have any questions about a damaged item please email customercare@tozai.co quoting your order number, name and item that was damaged and we will reply promptly to your query.
Payment options
we accept the following credit cards:
- Visa
- MasterCard
- Discover
- AMEX
- PayPal
- Personal checks
- Money orders
- COD's
My Account
Become a Sophyto member where shopping will be faster and easier. Also take advantage of exclusive discounts and offers, new product launches, special sampling programs and much more. If you have any questions about setting up your personal account then contact us at customercare@tozai.co, or call Customer Care 0800 011 4070. Sign up for My Account now!
Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. You will receive an email from Customer Care alerting you that your order was not processed and therefore cancelled. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Cancelling an order
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods, if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. If you have any questions regarding our policy on this subject, please email us at customercare@tozai.co and we will reply promptly to your query. Read more on how to return goods.
Item availability
If an item you have selected whilst shopping online is temporarily out of stock, you will not be able to order it, or, put it on back order. If you wish us to notify you of when it becomes available again, please email your request to customercare@tozai.co and we will notify you as soon as it comes back in stock.
30 days unconditional money back guarantee
SOPHYTO® hopes you will be delighted with your order. However, if for any reason you are not completely satisfied you may return an item to SOPHYTO® for any reason within 30 days of your receipt of item.
- Repack the item in the original packing materials and box.
- Complete the bottom portion of your packing slip. Then detach it from the top portion and enclose with your return. (If you do not have your pack slip, see second question below.) Please be sure to fill in all information, including the reason for your return and if you'd like to receive an exchange or refund.
- Save the top portion of the pack slip for your records.
- To send your package, be sure to cover the original shipping address on the original box.
- Ship the package insured and prepaid via Royal Mail or Courier. Save your shipping receipt until you receive your refund or replacement.
- Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.
If I misplaced my pack slip/return label, what should I do?
No problem! Print out and use our handy Sophyto Return Form, available here online, and follow the directions as above.
Return Form (PDF format)
Return Form (Word document)
Return address
Tozai (UK)
3 The Courtyard
Staple Farm
Durlock Road,
Staple, Nr Canterbury
CT3 1JD
Inspection
It is advised that you check your order upon receipt and ensure that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. If you have any questions about an order you have received please email customercare@tozai.co quoting your order number and we will reply promptly to your query.
Damaged items
If damage occurred to the item (s) in your order, please contact us immediately at customercare@tozai.co. Please provide the order number along with your email address and phone number. It is important to retain the shipping box, packing material and the damaged item (s) for inspection by the carrier. If you have any questions about a damaged item please email customercare@tozai.co quoting your order number, name and item that was damaged and we will reply promptly to your query.
